The defective item must be delivered by the User at his/her/its/own cost to the company's nearest sales or after sales service centre, the details can be obtained by contacting the Company on helpline number or email ID.
This Warranty is not valid for:
Damages resultant from accidents, mishandling, carelessness, unlawful repair, tampering, loss of components/accessories, normal wear and tear, exposure to extreme heat and temperature, solvents, acids and exposure to rain/water.
Damages such as zip bursts, cracks, dents and scratches to any of the components, tearing of inner lining or any other fabric.
Damages from mishandling and abuse in transit by the carrier company (Airlines etc.) (if such abuse occurs, one must immediately file a claim with the Carrier Company before leaving the transport terminal).
Damages to the leather trimmings.
The Company will undertake to repair/replace the defective piece at its own judgment and its decision as to the nature of the defects and applicability of this Warranty, is final.
In the interest of product up gradation, the Company is free to change its products specification without notice. In case spares for given models are not available, the Company may at its discretion, offer an equivalent model at a special rate.
Any disputes arise out of the applicability / usage of this Warranty card is subject to Delhi jurisdiction only. The Company's liability for damages shall be restricted only upto repair/replacement of the defective piece and in no event and under no circumstances it shall exceed the price paid (after discounts, if any) by the customer to the Company for the damaged piece stated in the invoice/cash memo.
This Warranty excludes every condition/warranty liability not expressly set out herein. All locks and security mechanism fitted on the luggage are delaying devices and can't prevent theft of the contents and luggage.
Besides the aforesaid terms and conditions, for availing the Worldwide Warranty, the procedure as mentioned below also needs to be followed by the user to exercise this warranty on the product:
To avail of this warranty the user needs to contact the Company by phone or email.
The user will have to provide necessary documents including the duly filled up, signed and stamped copies of the valid warranty card, invoice (and the photo of the defective piece if physical product is not available for inspection) physically at the service centre or by email .
The Company reserves the right to repair; or replace the defective piece as deemed suitable. In case of replacement, the defective piece shall be replaced with another piece of the same model or equivalent model of any of the Company's brand at the Company's discretion.
The Company or its representative(s) will undertake to repair or replace the defective parts/ piece within a reasonable period of time and its decision as to the nature of defect and the applicability of the warranty is final.
In case of service call being raised outside of India in any country which is covered by this warranty and in the case where the company approves the replacement of the defective piece - the fresh piece will either have to be picked up by the user from the Company's service centre or the Company may agree to deliver the same to the user at the address provided by him/ her, which should be within the limits of the country from where the service call was originated.
In case Company agrees to deliver the replacement free of cost to the user at the address provided and agreed, the user shall be required to deliver the defective piece at its own cost, either before or after receipt of replacement in lieu of the defective piece, to nearest service centre location as may be informed by the Company.
Product care and cleaning
Yes this is true that while travelling we do come across dirty, grubby places and the one thing which really wears the brunt protecting our essentials is our luggage. It is a good practice to do a quick make do of the luggage before storing it away.
Firstly wipe the entire luggage with a soft piece of cloth or a soft brush to dust away the dirt. This is very important as a lot of dry dust just goes away.
Then we can proceed and wipe on the outside and inside with a wet cloth.
In case the luggage is extra dirty we wipe it with a mild detergent and further with wet cloth. Most luggage being of Nylon or polyester are easily cleanable.
Put it for airing outside in the shade, preferably not in the sun.
For wheels, handles etc we can use any disinfecting wipes and clean them and make it germ free.
So well we have not gone into details of Specialized fabrics and specific dirt such as grease etc which we will definitely cover at a later stage. But this is a general clean up of a normal luggage.
Hope you all enjoyed reading! Please do share your feedback regarding the same.