Frequently Asked Questions: International Shipping

Which countries do you ship to?

We deal with countries worldwide, except the following:
Korea, Congo, Iran , Libya, Somalia, South Sudan, Yemen (As on Jan, 2020)

Shipping options, duration and estimated cost?

- Local delivery - Singapore
1-3 days will deliver to your Jewellery Shop

-International Registered post
14-21days. - $8 SGD flat rate below $200 SGD of purchase

- International Registered post
14-21days. - Free Delivery above $200 SGD of purchase

- International Fedex Shipping
1-2 days – please contact us for Fedex shipping and Insurance charges before placing order, and we will quote you for the shipping costs accordingly.

What about Custom Charges, Duties, etc.?

Please be advised that we are not responsible for any custom charges, duties, VAT, etc. that your country may be charging as these vary from case-to-case and are beyond our reach. However, note that currently there is no import duty on loose gemstones in the US, Canada and Europe. In other countries, this typically ranges around 1% only. Additionally, professional buyers can also recover the VAT. You are advised to contact your local customs for any clarification. Additionally, feel free to contact us, and we may in some cases have older experiences from customers to share.

Also, please note that for international orders that AFTER dispatch, are either refused by the customer, or cancelled, the customer will be liable for all custom duties and VAT charged by their country, in order to return the items back to us. Only after receipt of the item by us, any balance due to the customer, less all fees, custom duties and VAT, will be refunded to the customer as per the refund timeline.

Is my shipment safe?

All our international shipments are packaged with double care! We understand that the journey is long and far, and ensure that you will not be disappointed. Additionally, we partner with reputable logistics providers like FedEx that take good care of your package. Our shipments are sent in durable packaging. Additionally, all our shipments are insured. The insurance cost is included in our shipping costs, and you do not need to pay anything extra.

Can I track my shipment?

All our shipments can be tracked online. However, postal shipments to certain countries may see a delay in tracking. Note that all our express shipments are sent through reputed logistics carriers like FedEx.